Shipping policy
ORDER PROCESSING
Orders placed from Monday through Friday will be processed within 2-3 business days. We do not process orders on weekends and federal holidays, so orders placed during these times will begin processing the following business day.
Successfully placed orders will receive an email confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation. We can be reached at hello@corsika.com.au, and we typically respond within 24-48 hours.
If you need to change or cancel your order, or need any other assistance, please contact us immediately via email. We will not be able to accept change requests once your order has finished processing or has shipped. We will not be able to make changes to your order via PayPal comments.
SHIPPING COSTS & DELIVERY TIMES
Free Shipping on orders over AUD$149 - Australia Only
We are happy to offer free shipping Australia-wide on all orders over AUD$149.
Free shipping orders are processed through a third-party courier service and should arrive within 4-12 business days*.
Shipping rates on orders under AUD$140
We offer live shipping rates Australia-wide on all orders under AUD$149.
Live shipping rates are provided by a third-party courier service and reflect the company's exact rates at the time of purchase. These orders should arrive within 4-12 business days*.
Australia - Express Shipping
Express shipping costs are based on your location. Parcels are sent via Australia Post and are subject to AusPost’s Express Delivery Terms, available on their website. Delivery times are typically 1-4 business days, depending on distance*.
*Please note these timings are a guide only, listed here for the convenience of our customers. Your delivery may arrive outside of these timeframes, and delays may occur due to events beyond our control (ie., Christmas shopping periods or severe weather).
CHANGE OF SHIPPING ADDRESS
Email us at hello@corsika.com.au with your details, including your order number and updated address. The more information you provide, the sooner we can try to update your information. Make sure you enter ‘Urgent: Change Address' in the subject line.
We cannot guarantee that this will be possible as your order may already have been dispatched. So please be as careful as possible to provide the correct information when placing your order.
ORDER TRACKING
Once your order has been dispatched, you will receive an email with your tracking information. If you have not received this email, please contact hello@corsika.com.au
STOCK AVAILABILITY
Though we work hard to maintain accurate stock levels, we may not be able to fulfill all your items at the time of purchase. In this instance, we will send you the available products and ask whether you would prefer to wait for the back-ordered item to be restocked or have us process a refund.
CHANGING OR CANCELLING ORDERS
Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order. Please see our returns policy below for options once the package arrives.
DAMAGED ITEMS
We understand that items can sometimes be damaged in transit. If this is the case, please email us at hello@corsika.com.au within 3 days, detailing your order number and including colour images showing the damaged item/s. We will then arrange for a replacement to be sent.